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FAQ
Below are the questions we are often asked. If they are not sufficient, you are welcome to write us an email.
What size ?
If you are not sure which size to choose, we have created a detailed guide under each product to help you choose the right size. If you have chosen the wrong size, we are ready to exchange your item.
Shipment ?
We send all our packages with GLS, and we pack and ship every day from Monday to Friday before 10 am and expect your package to reach you in 1-2 business days.
Visit our store!
On Monday, May 29, 2023 at 12:00, we opened the doors to our first store. The store is located on Amager, specifically Engvej 169, which is a stone's throw from Femøren Metro. There is parking right next to the store. We are open from 12-16 Monday to Friday and we look forward to seeing you!
Return ?
If you wish to return your item, simply go to https://return.shipmondo.com/naturligatletretur and create your return label for 19 kroner!.
Remember to include a note in the package if you would like an exchange!
We will exchange your item for up to 180 days after your purchase, as long as the products have not been used.